Frequently Asked Questions

Zensa Topical Anaesthetic:

1. Does Zensa Topical Anaesthetic really work?
When following the directions, Zensa Topical Anaesthetic will deliver a numbing sensation lasting approximately 3 hours on average.

2. Is Zensa Topical Anaesthetic safe to use?
Yes, both Health Canada and the FDA approve this product.

3. How long do I have to leave the cream on before my procedure?
We recommend applying Zensa Topical Anaesthetic 30-45 minutes prior to your procedure to achieve maximum results.

4. Is it necessary to wrap the area after applying Zensa Topical Anaesthetic? What should I use to wrap it with?
Yes, it is important to wrap the area with an airtight dressing. This will allow a 50%-80% greater absorption into the outermost layer of the cells in the skin. We suggest purchasing our Tegaderm Films for best results, however a combination of Saran Wrap and medical tape can be used as well.

5. How long will the numbness last?
If applied correctly, Zensa Topical Anaesthetic will numb your skin for 2-3 hours. Additional layers can be applied once numbing has begun to subside, and should take effect immediately.

6. How much will one tube cover?
One 30g tube of Zensa Topical Anaesthetic will cover approximately half of your arm (from wrist to elbow).

7. Do I need to wrap the area when getting a Brazilian?
While we always recommend wrapping the area for maximum results, it is not imperative to wrap the area for a Brazilian. However, it is important to note that this will greatly shorten the length of time that the numbing sensation will last (anywhere from 30-60 minutes without wrapping).

8. Do you offer any products with more than 5% Lidocaine?
Zensa Topical Anaesthetic offers the highest dosage of Lidocaine allowable by Health Canada and the FDA (5%) without a prescription. Therefore, we do not offer any products with a higher dosage of Lidocaine.

9. If I use Zensa Topical Anaesthetic on a monthly basis, will my skin become permanently desensitized?
No, it is safe to use the product repeatedly, and it will not have any long-term effects on the sensitivity of your skin.

Orders, Delivery + Returns:

1. What is your return policy?
If you are not satisfied with your purchase from Alera Skin Care Products, we allow 30 days for a full refund. Please note that proof of purchase is required for a refund. Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping and re-stocking fees may apply. We offer a one-time price adjustment when an original sales receipt or proof of purchase is presented within 30 days of order delivery or purchase from a store.

2. How long will it take to receive my purchase?
We offer multiple shipping methods to suit your timeline. UPS ground shipping takes 3-5 business days and UPS overnight is next day delivery to Canada and the U.S (provided the order is placed before 1pm PST). UPS overnight orders going to other parts of the world take 1-3 business days.

3. How do I cancel my order?
If you are in the process of checking out and decide you do not want to complete the order, you can leave the check out process at anytime by using your browser back button, the checkout buttons that return you to the previous step, or clicking on the logo at the top of the page. If you logged into your Alera Skin Care Products account before placing an order, the items in your cart will remain there for your next visit. 
Please note that we may not be able to cancel an order if it’s already in the shipping process. To speak with a customer service representative and inquire about cancelling or changing an order that’s already been placed, please call Alera Skin Care Products at 1-844-441-SKIN(7546).

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